We're ready to assist you.
General computer requirements
|RAM||128 MB or more|
|Operating System||Operating system is dependent on course delivery method|
|Internet Service||Connection speed is dependent on course delivery method|
|Hard Disk Space||1 Gigabyte or more|
|Sound Card||Sound card and speakers|
|Monitor and Video Card||800 x 600 or higher screen size|
|Web Browser||Internet Explorer 6.0 or higher|
|Flash Player||version 9.0|
|RealPlayer||version 7 or higher|
|Adobe Acrobat Reader||version 4.0 or higher|
|Microsoft Virtual Machine||Microsoft Virtual Machine (Build 3805, released 3/4/02)|
If you are unsure which version of each software package you are running, go to the program's Help menu and open the choice "About." If your version number is older than those listed above, download and install a new version.
Site staff are ready to help if there are problems with the video or audio during a live broadcast class. We also have technicians at main campus to support our sites during all broadcast operations. Contact our Technical Support at 1-800-462-0959 or email@example.com.
To take 2-way courses, you will need to install personal video software on your computer. This software connects to ODU's video conferencing bridge. For best video results, a high-speed Internet connection with a minimum of 786 kbps upload and 1.5mbps download is suggested.
For help registering, testing, or connecting your 2-way software, please call 1-866-638-2616 or email firstname.lastname@example.org.
For technical support with your 2-way software, please call 1-800-462-0959 or email email@example.com,
Monday through Friday 8 am – 9 pm or Saturday 8 am – 4 pm EST/EDT (holidays and University closings excluded).
Video Stream Support
Looking for the Video Stream launch pages? Click here.
To view video stream courses, your computer must meet certain minimum requirements.
Video stream courses are supported by the Office of Computing and Communication Services (OCCS). For video stream help, please contact the OCCS Technical Support Center:
Hours of Operation (Eastern)
Monday through Friday, 8 am – 9 pm
Saturday, 8 am – 4 pm
Phone Number: 1-877-348-6503 (toll-free) or 757-683-3192
If you need technical assistance for video stream courses, you must have the print out of the last page from the Browser Compatibility test with you when you make the call. The information on that page is critical in helping us help you.