Frequently Asked Questions About Video Streaming

Please be sure that you have activated your ODU email account AT LEAST 48 hours before your first video streamed course. This is essential because you are added to a course group based on your email account that will allow you "access" into the video streamed course.

What Do I Need to Participate?

1. Computer Hardware & Software
2. Internet Service Provider
3. ODU MIDAS Account
4. Computer Skills

1. How do I register for class?
2. What call number do I use to register for the correct section of a streaming course?

1. Finding the launch page
2. What is a launch page?
3. What do I put in when it asks me for my username/password?
4. My username/password does not work, what next?

1. What does high bandwidth mean?
2. Why is there a delay on the video?
3. When will the archive be available?
4. How long will the archive be available?

1. Video Lag
2. Managing multiple windows
3. Taking tests
4. Blacked out video
5. Poor audio and video quality
6. How do I configure my computer/network to work with a firewall (such as a military or corporate network)?
7. Problems with satellite ISPs
8. Windows 2000 Support

1. Via web
2. Via email
3. Via telephone